Frekvently Asked QuestionsWhat is VoIP? VoIP stands for Voice over Internet Protocol. As the term implies VoIP is the transmission of voice communication through IP packets and, therefore, through the Internet.
What is the advantages of using VoIP rather then PSTN? When you are using a PSTN line, you typically pay for the time used to a PSTN line manager company. This means that the more time you stay on the phone; the more you'll have to pay. In opposite to this, the VoIP mechanism enables you to talk all the time with any person you want (as long as he or she is connected to Internet at the same time), for as long as you want, and in addition to this, you can talk with several people at the same time. You can also simultaneously exchange data with the people are you talking to, sending images, graphs and videos. And all this for one and the same, fixed price.
Can I use VOIP with my dial-up Internet? Theoretically, it is possible, but we do not recommend it.
How good is the quality and will it replace my existing service? The quality of Internet calls has improved dramatically and is now similar to Mobile phone call quality - which can cost up to 30 times more.
Can VoIP make and receive calls to/from PSTN lines? Absolutely! VoIP users can definitely make and receive calls to/from PSTN lines. Any type of calls (e.g. local, long distance, international, etc.) are allowed. This requires an account with VoIP Service Providers that provide termination.
May I keep my existing phone number when migrating to VoIP? Most VoIP Service Providers will allow you to keep your existing PSTN phone number for VoIP. However, you will need to check with the provider since not all of them offer this service. A signed "Letter of Authorization" will be required by the provider when keeping your number.
Do the VoIP phones have voice mail? Yes
Can I Take My Phone Adapter with me? You may be able to use your VoIP service wherever you travel as long as you have a high speed Internet connection available. In that case it would work the same as from your home or business.
Can I use my computer or surf the web while I talk on the phone? Yes
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