RTC Factory delivers BroadSoft-Microsoft Hosted UC (Unified Communications) as a SaaS (software as a service) that gives existing Exchange Resellers all of the power and productivity of Unified Communications, without the expense, overhead or risk involved in managing Centrex telecom systems. The Dual hosting HMC 4.5 is combined with the RTC VAS platform; delivering a flexible and advanced system that also includes systems for billing, prepaid and postpaid services, fraud screening, device logistics, customer self-care portals, CRM systems and others, creating a complete out-of-the-box solution.
In a Dual-Hoster model, RTC Factory hosts all telecom related services, BroadWorks service and the VAS platform, while the Reseller/ISP hosts the Microsoft HMC 4.5 (Upgraded existing MS Exchange) platform. The advantages of this model are faster marketing-times and better overall results through specialization in each field.
Callers dial one number and can reach the user on any phone the user chooses: a desk phone, cell phone and/or a soft phone can ring simultaneously.
Users can use all of their business features regardless of which device they use to answer or make calls.
Allows users to set up a comprehensive, feature-rich Call Center anywhere in the world, with no hardware, software or up-front capital expenditures.
No more busy lines for callers. ACDs and queuing are available to any size customer. Queue calls for Receptionists. Include remote or mobile employees in queues.
Service providers can offer a solution with the resilience of a carrier-class platform for residential and business users of all sizes.
Ensures all incoming calls are serviced efficiently, under any network condition and at any time.
RTC Payments are mainly European payment Services, integrated to the platform. This allows resellers/ISP’s to make use of online sales, depending on their bank. We are in negotiations to upgrade this list to worldwide coverage.
Most common credit and debit cards.
Contact us for details.
